Due to Covid 19 and like many others I am having to work from home I was having problems with wifi and ordered a Hub 3 which I was assured would resolve my wifi problems. I have no issues connecting my VPN over Wi-Fi at work or other locations. It was no problem last week and never had problem since I use Virgin Media. toggle Virus Safe and Child Safe off. Have Virgin hub in modem mode, using a TP link router, changed DNS to Google. co. I use Pulse Secure to access my work PC and it has been fine for many years. BQM, Test for outgoing ports and SSL/L2TP VPN test. This gives you privacy and anonymity online, preventing even your broadband provider from being able to see the websites you visit. Hi, I'm trying to connect a NAS with VPN behind my VM hub 4 Home. At Virgin Media we aim to keep you informed of any updates that may be affecting the services in your area. Step 2: Turn the power off. Networking and WiFi. Both tested with Nord. Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Hub 5 and with connecting it to our WiFi Pods. 09 Mbps upload, but using Zscaler is OK 120Mbps + download 46 Mbps upload. 123 or 1. The best times to game online or make big downloads, for example, would be when connection is fastest. Recycle or return your kit. Remember WiFi boosters only enhance the signal already in use. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. VPNs we tested to unblock various forbidden resources. 0. We've been having very similar issues - I've narrowed it down to the virgin box continually reconnecting to the WAN (virgins wide area network), the 're-connection' causes any current VPN connection to drop out - it will also cause the BT discs to need rebooting to reform the mesh network. Click on the “Upstream” tab, copy the text and paste into your reply. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. In Firefox, this manifests as the browser hanging on "Performing TLS Handshake" until it times out. Speeds significantly reduced to under 10Mbps when VPN is active, despite paying for 200Mbps or faster virgin broadband. Ranged. Please check the firewall to ensure that it's not blocking my VPN. I'm already in touch with the company who provides the VPN (paid service) but given the change causing it is from Virgin Media's side, I was hoping to find answers here. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. ‘ We’ve restored broadband services for customers but are closely monitoring the situation as. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Virgin Media stopped working for thousands of users around the UK on Tuesday morning, leaving customers without access to internet services. Simply test your broadband service, and if we find an issue we can help with a fix online. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). you might see an entry. Solved: Hi All, I've been working from home since Aug 2021 and I'd rarely had any internet and/or VPN issues until I changed employer in - 5420888. However, we soon encountered multiple hub disconnections on a daily basis. 1. As you have FTTP, you might like to connect your laptop/computer directly to the Openreach modem and then setup a new PPPoE connection via Windows. Sign in . - Put both the smarty/three simcards in my Oneplus Nord 5G phone and tried hotspotting, but again same issues persists. Turn the black power switch into the off position. I am searching for any help tips and the best thing so far is to buy another router,. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. cpl and hit Enter. Only recenlty moved over to Virgin from BT for the faster speeds, wish I had researched the VPN issues first! Keep getting disconnected from a workplace VPN. I've recently changed to the new Hub 5 and since installation i have been unable to use my work laptop (which relies on a AOVPN). 4Ghz band to a lower legacy setting; Access your Hub by navigating to 192. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. It was no problem last week and never had problem since I use. AutoModerator • 4 yr. I'm a Very Insightful Person, I'm here to share knowledge. Not applicable. A Virtual Private Network (VPN. 8 constantly. . Any definitive advice would be great as IT are saying it must be ISP issue as other users with other ISPs are fine. Apparently I have to pay a fee not only to fix the issue, but to even conform the issue is on. AtlasVPN: A fast and secure VPN that is great for streaming. Work VPN connection is terrible, using a standard IKEv2 VPN over UDP 500 and UDP 4500. Firstly search for ethernet within your windows 10 start menu and click on the ethernet settings from the search results. 172 Comments. The connection is terrible, I sound like a robot, the call drops etc. If that doesn't help, time to tackle IT. UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. However, choosing a good VPN provider versus a bad one is something completely different and we’ll explore that later in this article. Further the likes of iPlayer will seamlessly pause and start again. Two of us use Cisco and one iPass but neither works. 1) Login with your username and password (default will be shown on the Hub itself) on the left side of the page. My internet is working fine, streaming 4K YouTube no issues. As soon as the hub5 is rebooted and the WiFi reconnects, the VPN then successfully connects. For sustained VPN connection it may be worth trying with an Always On power plan. Ever since getting Virgin wifi installed in August 2021, my VPN connection on my work laptop drops every hour, for a minute or so. Since Friday we have been having problems connecting to our employers VPN through Virgin. I was using router mode and then tried to swit. It seems like this is a known issue. My son has had a Disney+ subscription and we’ve never had any problems accessing it via Virgin broadband using either LAN connection or wi-fi. 0 Kudos. on 23-07-2023 22:16. , that can help you bypass Virgin Media IPTV blocking. I am using Virgin Media, and on my cell phone I am using EE. CS2004. I'm specifically looking at torrenting. If it’s not a server issue, your problem could be a VPN protocol issue. i. 4Ghz IoT devices to the Hub 4 & 5's Wi-Fi using a Guest network only expands the range of possible issues to encounter on a Wi-Fi service that offers the bare minimum of configuration controls. i work from home, yesterday my work laptop connected to my employer’s server no problem but today something has mysteriously changed and the hub3. He said Sky TV will take 50% of the power (I assume also the mbps) of the 2. 0 - Very shitty solutions suggested by the VM team and lots of problems with this hub - They also deleted my forum post where I complained about the speed of the VPN - so thought I'd post it here for everybody thinking about going to Virgin Media and use VPN and/or. Further exclusions & legal stuff apply. If it’s not a technical issue you need help with then we’re here to support you on. As the VPN will have extra protection provided, it could affect your broadband speed. 0. This table shows the tidd. 1 GB connection. It is also the same on ipvanish, cyberghost and probably others. That pipe may flow over the Internet (or even LAN), is encrypted and so the contents and ultimate end destination is hidden from the outside world whilst hidden in the pipe. Reply. on 21-03-2023 15:29. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. All cables were swapped where possible or reseated. I want to confirm that there are no ports blocked for IPSEC protocol and that IKEv2 packets can pass. The UK’s most popular channels, Catch Up services and built-in apps, in one place. (Just at that time, I turned on VPN). cpl and hit Enter. Broadband issues in your area. 1. The problems started on the 26th of January when I was upgraded to Gig1 with a Hub 4 as a Volt benefit. I have tried disabling Superhub 3 Firewall and still the same. Unblock TV shows at school or work. Sounds like a DNS issue on that end. on 05-02-2022 08:42. My VPN has been dropping the last two days 10th and 11th January. We don’t recall having this scale of problem with Sky before we switched. Is the newest Virgin Hub 5 the same or have they now solved this issue? I have a ring doorbell 2, ring spotlight cam & a ring stick up cam. The speed drop only occurs when i connect to my office's VPN. Cannot be a coincidence that this occurred at the same time for all of us. Multiple broadband speed tests over time can show if and when speed fluctuates. I. Got NordVPN, thought fairly straightforward setup- Install Connect. (it seems to change how the hub handles a dropped and recovered connection) If you check the network logs on your HUB4 - Advanced settings - Tools - network status - Netorklog tab. In the search box, type ncpa. Problems in the last 24 hours. on 13-12-2022 18:39. BT BLACK FRIDAY. Select "Advanced Settings" and click "Yes" to confirm you want to view these. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Believing I had no option, I had to go ahead. 4 Ghz band. 24/7 live Customer Support service. Someone may know another way to check. Re: Nord VPN Connection Issues. Try ExpressVPN >. So on your side you should be able to use VPN as ether as an client/server connections. What do the colours mean? Yellow. You need to change your VM router to modem mode and then put in a router that can provide VPN server functionality. This should rule out any DNS issue. It should revert to Modem mode after that & you can access using 192. Bunter1960. What I have found is that when the temperature outside starts to heat up, my Virgin Media broadband starts to disconnect as well. 168. Options. Was able to connect before to our employer's VPN without issue for the last two years. Cannot connect to company VPN suddenly today through Virgin Media Broadband. . Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The true internet connection VM offers without flaws for 1 WAN IP to which you can get your own router with better NAT support to support protocols for many devices. I'm posting the steps below if anyone else has this issue: Install Tor browser. Hi I am Having the a problem with my broadband speed , I originally got a hub 5 when i upgraded my package,The hub did not activate so a engineer came out and only had a hub 4 so I agreed to that,but the speeds I am getting are less than my old package. Trending articlesHi @donnaayres1,. Troubleshooting VPN connection on Linux. VPN Issues - VM Hub 3. The Tor website itself was also blocked, but I could install the application through a third party website (techspot). My Virgin Media. Networking and WiFi. We would like to show you a description here but the site won’t allow us. The network connection between your computer and the VPN server could not be established because the remote server is not responding. I was given a work around of switching my laptop off (by holding power key for 10sec), turning router. Select "Advanced Settings" and click "Yes" to confirm you want to view these. A Virtual Private Network (VPN) operates a bit like a. I'm relying on SpeedTest. hpc_30 • 3 yr. I know VPN slows down the service, but never before that much. I reached out to NordVPN support. Last month users of its email service complained that they had been unable to access their messages for days. 01. Ethernet connection wont work on any device unless VPN is on. Virgin Media Community. I had a Virgin technician replace the router and associated (in home) cabling, which I think initially improved things, however, the issue has persisted. View Deal. One of the main culprits of this is Norton VPN and browser VPN add ons. borders. National Outage - looks like routing issue. Virgin Media confirms broadband problems. I tried to call virgin, who put me onto the gadget support team. Visit the Downdetector Methodology page. I read online that the newer Virgin Hub 4 doesn’t like Ring products & wont connect to them. 11b/g/n/ax mixed. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Since then i have been having issues connecting to the works vpn, i had the hub 3 but had no issues. on 14-08-2023 20:13. Virgin Media; My Virgin Media; Shop;. With the IP Address in hand, click on "Advanced Settings" again, then on "Security", then on "Port Forwarding". My broadband is kinda out too, Google, youtube and twitch (but not twitch chat) works but most sites dont. Powered by worldwide servers, enjoy a network of global VPN servers and experience a world without borders and ISP throttling. Hi there, I (like many) am working remotely. My understanding is that the Hub 4 doesn’t have this problem - is there a way I can get my hub updated to prevent the issue?Virgin do not block VPN's. WiFi hotspots. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. My Virgin Media. I understand that VM assigns a private WAN IP address (192. com account wont authorise on 3rd party mail software in Email 4 weeks ago What counts as a "total loss of service"? in QuickStart, set up and connections a month agoVirgin Media Community. UNDERSTANDING KEY ASPECTS OF WiFi. I've logged into my hub 3. We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text. I took my laptop to my sisters house who has Virgin and I had the same problem. Step 5: Switch Between TCP and UDP. Non-VPN connectivity is fine. Virgin Media users complained on social media that their WiFi and broadband were not working, while internet outage monitor DownDetector showed thousands of reports. Try to connect your VPN again. Other employees using other Internet Service Providers are able to connect. It should give you a new IP address and then try connecting to Netflix again. 0 keeps dropping Teams and vpn connection. Due to Covid 19 and like many others I am having to work from home I was having problems with wifi and ordered a Hub 3 which I was assured would resolve my wifi problems. Hi, Can anyone please confirm if VM block UDP Ports 500/4500. Options. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Working hard to help connect the nation, shop our offers and order online. Select "Firewall" from the list. I using browser based program to test wther the ports are open or not. Mostly fine in my area but some page don't load even with 3rd party DNS. Select "Firewall" from the list. To check the firewall rules, find your broadband router from the options below and follow the steps: To check for open ports on the Virgin Media Hub 3: Access your Hub's configuration page (default web address: 192. Terms and Conditions – PAYG Mobile. Still waiting for VM to admit there's a fault. All computers. Re: Nord VPN Connection Issues. 1. Speeds were fine, but there was frequent packet loss, disconnections and constant ping spikes (confirmed via BQM). The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. VPN Apps for all devices and unlimited simultaneous connections. I don't work for Virgin Media. 0 routers (ARRIS TG2492), which among other things could be used to “silently unmask” the actual, ISP issued, IP address of Virtual Private Network (VPN) users. Turns out they are a 3rd party and were not able to resolve the problem. Try and Update or reinstall the VPN software Make sure that you power on your Virgin Media router. Subscribe to RSS Feed; Mark Topic as New;. How can I check if there’s a problem with Virgin M. Set Virus Safe to On ( on is normally ok for VPNs. VPN issues with HUB 5 in Networking and WiFi 08-05-2023; Top. I feel i would have an almost perfect experience, if it wasn't for this issue. Had a new hub 5 for a week now since 'upgrading' to 1gb and cannot get hub to allow VPN access. I've read about the issue with the pause/unpause function, which is affecting me but now the app is unable. Thanks for looking into my speeds etc, I have read many people having issues with MS Teams as Virgin broadband customers. Even replaced the work laptop thinking the issue was the laptop. I’ve been having trouble with connecting my work-VPN, which had been causing intermittent wifi outages. I. Once you’ve discovered an issue with your service, the best thing is to report it immediately to Virgin. Refer to the list of devices and find the console listing, then obtain the appropriate IP Address of the console written beside it. From £ 38 a month. Thanks for your post and welcome to the community. Network hardware issues: An issue with your router or modem may prevent the Fire TV Stick from connecting to the internet. Browse Virgin Media Virgin Media Community. There are numerous reports at my workplace, Twitter and on these forums that Virgin Media is not working over VPN connections today. Early Disconnection Fees - Classic contracts. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. If you do have a VPN then Idisable the VPN and restart your iPad, you can correct the issue and still have access to all the other Norton functions. then into the dashboard and then click on wireless and then into security and then firewall . How to use a VPN with Virgin Media broadband. Superhub - V2. I've reverted to routing torrent traffic through a VPN now and experience zero issues. Business Phone - Delivered over broadband. There are numerous reports at my workplace, Twitter and on these forums that Virgin Media is not working over VPN connections today. Tried it in modem modem and the issue was still there. Intermittent connectivity drops and wifi outage issues when using VPNs over Virgin Media wifi. 1, 8. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. I have done the usual steps to power off everything, wait and then boot up the router, wait, then boot up laptops etc. Due to Covid 19 and like many others I am having to work from home I was having problems with wifi and ordered a Hub 3 which I was assured would resolve my wifi problems. Virgin Media Parental controls) 2. Options. 8) and CloudFlare (1. Troubleshooting VPN connection on iOS. Superhub - V2. I am concerned at your response as it doesn’t help me whatsoever - we use WiFi to connect to laptops and MS Teams, all the devices that have Ethernet connectivity have no issues. 01. There's anti-virus and endpoint protection software (FortiClient) but everyone else within our company has the same set-up and they don't have the same issue with Teams. Mark as New. Installed the new hub wifi ok but the works VPN that I require to keep working appears to be blocked by the new router it was working fine through the Super Hub 2 but. Traffic between your Internet IP and the VPN endpoint is getting filtered or dropped for some reason. Mobile Your Account. The speed connection drops so much that my entire laptop is lagging so much that I'm unable to use any of the systems/e-mail properly. . I was using for a while vpn app on my pc called FastestVPN . Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Using a VPN with Virgin Media is pretty simple too. Click on the “> Check router status” button. Hi there, I (like many) am working remotely. Maidstone Kent Broadband Issues. Check your credentials. So I turned UPnP off and tried making a rule for it manually (which I think is. I have the traces saved, I just need someone at VM to investigate it because I do not want to have to spend more money to use a VPN on top of my VM subscription. We supply, configure and install a secure access device - at your head office or data centre and at the remote access sites you want to securely connect. It's very weird but very randomly the VPN seems to drop and I loose my ability to carry on working. and tells you of more local issues down to street cab/ postcode level. 168. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Changing network settings to use any Public DNS should re-gain full access for the. But my home WiFi and my mobile data is off. ---------------------------------------------------------------. When VM resolves the DNS to its advertising page the request never gets to the right place. Set up Port Forwarding. 1) and log in with the Virgin login details printed on your Super Hub. I have searched across Cisco and Orbi forums and tried a few things, then saw it may be a VM issue. Reported as fixed, Wednesday morning. 5K; 336; 1. A certain website at work requires me to be connected to their AOVPN (Always On VPN) from the researching I've done it looks like VM block VPNs due to wanting to stop people from using a VPN to watch Netflix in other countries etc. Method 2: Flush DNS Cache. About our broadband help and support page. Check that co-ax cable is securely connected. Hi all, Hoping someone can help! When working at home, whenever I connect my work laptop to the work Palo Alto VPN (with my Virgin Media Wi-Fi running "in the background"), it connects and works as it should be for approximately 10-15 minutes, only for something which I am assuming is some form of software/firmware within the. k. I need to open up a range of port and forward them to my computer. Finally right click and select properties from your vpn connection you setup and you will see the security tab. Hello, I had Virgin Media installed at the start of the month with a Hub 3. My scenario is slightly less severe in that the VPN works, but the new VM Hub 5 seems to be stopping me from accessing an internal work server whilst on the VPN. In response to snossis69. Atrocious Broadband Reliability with VPN. My wife has complained that every 20 minute or so her VPN connection would drop out. We're aware of a problem regarding speeds and VPN's and this is being investigated by the team. 1 ACCEPTED SOLUTION. 1. The best times to game online or make big downloads, for example, would be when connection is fastest. QuickStart, set up and connections. We've been monitoring this for a year now and this seems to be happening only with Virgin Media and no other broadband provider. Options. 0 and I can't see any obvious settings, has. Options. 4. Child Safe is enabled by default for new A/Cs. Joining in. 36 am, Virgin Media issued an update saying the issue with the broadband had been resolved. Connecting my work laptop to my work network must be done via a Corporate VPN (we seem to use something called Global Connect). We've been having very similar issues - I've narrowed it down to the virgin box continually reconnecting to the WAN (virgins wide area network), the 're-connection' causes any current VPN connection to drop out - it will also cause the BT discs to need rebooting to reform the mesh network. . Click the cog icon in NordVPN and go to. I entered the reserved Ip address of my Mac and the port range using both protocols and it is all enabled. 4 April 2023 at 5:38 am · 1-min read. My Dad Uses a VPN Connection at Home to work on his company laptop etc. The idea seems good but the outcome is they've now blocked everyone that works. Reset Hub password. My only option to resolve my poor Wi-Fi issues is to replace the hub with a newer one. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Options. Mobile Your Account. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. . Sign in . WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. We are now advising our staff to tether from their work phone as a work around and to ditch Virgin Media at the first opportunity. Get connected, last for about 30s, booted from every service but still listed as connected. An extensive network of servers and advanced security features like strong encryption and a no-logs policy. co. They reconfigure their side of the network i. We would like to show you a description here but the site won’t allow us. Connecting sites and VPN; SD-WAN; Managed cloud services; Advisory and design; Installation and training; Hardware; Protect. g. I have to disconnect the VPN then reconnect the VPN to access the internet and then after 15 minutes it drops again. Anonymous. EXTRAS: Get 1 month free trial of. Although it should be their IT getting this sorted, this has been going on for months so I thought I'd see if anyone here. The call centre runs from 8am – 9pm Mon-Fri, 8am-8pm Sat, and 8am-6pm Sun. Excludes broadband faults and broadband network outages. User reports indicate no current problems at Virgin Media. We have two people working from home and both have variable quality on the VPN connection, I. Click to find out more. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Login with the default login info (on base of Hub) unless you've already updated it.